More often than not, the individual professional services team members are considered journeymen – seemingly on the outskirts of strategic value but never quite making it to the table of the inner circle. The fact is that it is really not the fault of the PS team; rather it is a failure of leadership to recognize the strategic value and power of professional services as a discipline and company ambassador force.
We get it. We get it because we’ve been there. So our PS methodologies and repeatable processes are meant to create a strategic competitive advantage within every software organization. This approach is very different from large professional service firms who have no experience in scaling profitable software businesses or Professional Service Automation (PSA) firms who only know how to implement their software with little regard for what actually drives customer satisfaction and profitable revenue.
Discover the Growth Stage difference
For too long, your PS organization has languished in the shadows. Isn't time they had a chance to shine? Contact the Growth Stage team today to learn more about the repeatable processes that leverages your people and the right technology to build your software business.
"The team at Growth Stage enabled my professional services team to move from 70% customer satisfaction to 95% customer satisfaction in just three months. My clients continually come back because they know they will get the best service." Public SaaS Software Company
"At Kintana we were simultaneously entering the enterprise market and creating a new space, IT Governance. It was imperative that our approach to serving customers was as innovative and fresh as our software solution. This focus on customer success and value resulted in highest levels of customer satisfaction, 100% maintenance renewals, new software sales and strong professional services margins." Bryan Plug, Chief Executive Officer, Kintana (now HP Software)